Privacy policy
Updated November 6, 2026.
What we collect
Identifiers and contact details: your full name, email address, mailing address and mobile phone number, when you inquire about, apply for or rent a home.
Rental information: your lease or rental history, and payment details where applicable.
How it reaches us: online rental application forms, email or phone communications, lease or rental agreements, in-person visits, and third-party reservation or listing platforms.
How we use it
We use your information solely for purposes related to property rental management: processing rental applications, sending lease and payment reminders, notifying you about property inspections or maintenance appointments, sending important property updates or emergency alerts, delivering move-in and move-out instructions, and, if you opted in, sending promotional offers for available rental properties.
How we protect it
We protect your information through secure storage systems and reasonable administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure.
Who receives it
We do not sell your personal information. We may share it only with service providers, such as maintenance vendors and payment processors, as needed to manage your rental, and with legal authorities if required by law or court order.
We do not share your data with third parties for marketing purposes. Gia Capital LLC will not sell, rent, or share the mobile numbers it collects.
Text messages
If you sign up for SMS updates, message and data rates may apply, and your mobile carrier may charge fees. Messages are recurring, and message frequency varies.
You can opt out at any time by texting or replying STOP or CANCEL, or by emailing admin@giacapital.com or calling (713) 333-3059. You will receive a final message confirming that you have unsubscribed, and your number is removed from the list within 24 hours. Send HELP for assistance.
Services and hosts
Each service below receives your IP address and browser details when your browser contacts it, as any website does. A service marked "our server" is called by our server, not your browser.
| Service | Host | Purpose | When |
|---|---|---|---|
| Cloudflare | this site’s domain | Hosts this site and records standard request logs. | Every page |
| AppFolio | teenterprise.appfolio.com | Supplies available homes, runs the rental application and the resident portal. | Our server, when a page shows homes; your browser, when you follow an Apply or portal link |
| Knock | doorway-api.knockrentals.com | Receives tour requests and contact form details for the leasing team, and supplies open tour times. | Our server, when the tour pop-up loads times, or when you book a tour or send the contact form |
| OpenFreeMap | tiles.openfreemap.org | Map tiles, map fonts and style data on the Neighborhood page. | On the Neighborhood page |
| Matterport | my.matterport.com | 3D tours. | When you open a tour |
| YouTube | www.youtube.com | Hosts the community video. | When you follow the video link |
| Google Maps | www.google.com | Directions. | When you follow a directions link |
| www.facebook.com | Our social page. | When you follow a link | |
| Kiara | www.meetkiara.ai | The company that built this site. | When you follow the Powered by Kiara link |
Your choices
To ask what information we hold about you, correct it or have it deleted, email giaatspringbranch-w@m.knck.io, call (832) 551-1854, or write to Gia Spring Branch, 1521 Sherwood Forest St., Houston, TX 77043.
Changes
If this policy changes, the date at the top of this page changes with it.